🚚 Free Delivery on Orders Above Rs. 2,999/- | 📱 Order via WhatsApp — It's Easy!

FAQ & Help

Last updated: June 2026

📦 Shipping FAQ

How long would it take for me to receive my order?

We deliver within 1–3 working days across Pakistan. Please note that we are not liable for shipping delays resulting from unforeseen circumstances such as unavailable recipients, incorrect addresses, or weather conditions. We will always try our best to notify you of any delays.

Do you offer free shipping?

Yes! Free Cash on Delivery on all orders above Rs. 2,999.

Is it necessary for me to provide identification when I receive the package?

No, but the authorized or intended recipient will be required to sign the delivery document upon receiving the package.

Which locations do you deliver to?

We deliver to almost all cities in Pakistan. If you're unsure about your location, just WhatsApp us and we'll confirm.

What are your delivery times?

Parcels are delivered between 9:00 AM – 5:00 PM, Monday to Saturday. No deliveries take place on Sundays or public holidays.

🔄 Return & Replacement FAQ

What is your return policy?

We offer a 7-day return window from the date of purchase. Items must be unused and in original condition with packaging. For full details, please see our Return & Exchange Policy.

What if I receive a defective or wrong item?

If you receive an incorrect or faulty product, you may return it in original condition within 7 days for a free replacement. We'll deliver the replacement within 4–5 working days after approval.

Can I return customized or printed cases?

No. Customized and printed cases are made on demand after you order, so all sales on customized products are final. No returns or refunds unless there is a manufacturing defect.

Can I get a refund if I just don't like the case?

Yes, we accept returns if you simply don't like the item — as long as it's in original condition. Please note that 20% service charges will be deducted to cover delivery, handling, and packing costs.

📞 Still Have Questions?

📧 Email: omee00@gmail.com

💬 WhatsApp: +92 310 1418307

📍 Location: Lahore, Pakistan

🕐 Support Hours: Monday to Saturday, 10 AM – 5 PM (chat only)

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